Return & Refund Policy

Sweets is a small, family owned and operated shop, and every bag is poured fresh by hand. We stand behind what leaves our bench, and if something is not right, we want to make it right. Here is exactly how we handle it, in plain language.

The short version

If something is wrong with your order, we fix it, and you never have to ship a bag back to us. If you simply changed your mind, we take care of you too, just a little differently depending on how big the order was. We would rather keep you fishing than spending time and energy on unnecessary back-and-forth emails.

If something is wrong with your order

This covers a package that is lost, arrives damaged, or running very late for reasons outside our control, along with a wrong item or a bag that turns out to be genuinely defective.

Email us at dameian@fishwithsweets.com within 14 days of when your order was due to arrive, and include a few unaltered and unedited photos or a video if anything arrived damaged or defective. Please do not ship the bait back to us. On a fresh-poured bait it costs us both more to deal with mailing a bag back than the bag is worth, and we usually cannot resell it anyway, so keep it and we will send a replacement or refund your money, your choice.

If you discover a real defect a little later than 14 days, reach out anyway and tell us what happened. We are reasonable people, and we would rather keep a customer than hide behind a date.

A couple of honest notes so you know what to expect:

If your package simply has not shown up, give it a little time before we call it lost. The Postal Service will not consider a package truly lost until it has been missing for about two weeks, so we may need to wait that out with you before we replace or refund it. Not the answer anyone loves, but it is how the claim process works, and we will keep you posted the whole way.

If a package arrives damaged, hang on to the bait and the packaging and snap some quick photos before you toss anything. If we need to file a claim with USPS, those photos are what make it go through.

If you changed your mind

No hard feelings. This one depends on how many bags we are talking about.

For 9 bags or fewer: keep 'em. They're yours. The time, effort, and economics just do not make sense for you or for us to ship a few bags back and forth. Just tell us within 30 days at dameian@fishwithsweets.com and we will send you a store credit, issued as a gift card, equal to what you paid for the bags you were going to send back. Go find the color or the action that fits your water and use the credit to get what you want.

A few honest ground rules on that credit. It is based on what you actually paid, not the retail price. Since our every-fourth-bag-free deal means some of your bags were free, and we can't really determine which were the free ones and which were not, your credit is figured based on the per-bag average price in your order, which is simply your order total divided by the number of bags. That way the free bags do not turn into credit, because we can't credit $0.00!

The good news: your gift card credit spends like cash, so you are welcome to use it on any future order, including one that earns every-fourth-bag-free. Two fair-play notes: credit is earned only on the amount you actually pay, not on store credit you redeem, and we reserve the right to stop issuing credit to anyone who turns "changed my mind" into a regular habit. Help us take care of you, and please do not abuse a good thing.

For 10 bags or more, unopened and unused: if you would rather have your money back than store credit, you can send the unopened, unused, undamaged bags back to us within 30 days at your own shipping cost. When they arrive we will inspect them, and as long as they are still in new, unopened, unused condition, we will refund what you paid for them.

What we cannot take back

Opened or used bags cannot be returned or refunded on a change of heart. Once a bag has been opened and fished, it is no longer something we can sell to the next angler, and honestly it is no longer something you would want us to. That is the nature of a fresh, handmade, consumable product.

Of course, if an opened bag turns out to be genuinely defective, that falls under "If something is wrong with your order" above, and we will take care of it.

How to reach us

Email dameian@fishwithsweets.com with your order number and a photo if you have one. I, Dameian, a real person, read these myself and will get back to you. We are a small family shop, not a call center, so you are talking to the person who poured your baits.

See also our Shipping Policy and Terms of Service.

Last updated: July 21, 2026. We may update this policy as our shop grows and our costs change.